Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the erabet online gaming platform accessible at erabet.cam ("Platform," "Site," "Services"). By creating an account, depositing funds, placing bets, or otherwise using erabet Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

erabet operates as an international online gaming platform targeting Indonesian players. We comply with applicable data protection regulations and industry best practices to ensure your personal information remains secure and confidential. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of our Services immediately.

2. Data Controller

erabet is the data controller responsible for your personal information collected through our Platform. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy. For any questions, concerns, or requests regarding your personal data, you may contact our Data Protection team at the contact details provided at the end of this document.

3. Information We Collect

erabet collects various types of personal information necessary to provide our gaming services, ensure security, comply with legal obligations, and improve user experience. The categories of information we collect include:

3.1 Information You Provide Directly

• Account Registration Data: When you create an erabet account, we collect your full legal name, date of birth, gender, residential address in Indonesia, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we may request government-issued identification documents such as your Indonesian ID card (KTP), passport, driver's license, proof of address (utility bills, bank statements), and proof of payment method ownership.
• Payment Information: We collect bank account details, e-wallet account information, transaction history, deposit amounts, withdrawal requests, and associated financial data necessary to process your deposits and withdrawals through Indonesian payment methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay.
• Communication Data: When you contact our customer support team via live chat, email, or other channels, we collect the content of your communications, support tickets, feedback, complaints, and any attachments you provide.

3.2 Information Collected Automatically

• Usage Data: We automatically collect information about how you interact with our Platform, including games played, bets placed, betting patterns, session duration, pages viewed, features accessed, and clickstream data.
• Device Information: We collect technical information about the device you use to access erabet, including device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, IP address, and unique device identifiers.
• Location Data: We collect your IP address and, with your consent, GPS or Wi-Fi-based location data to verify that you are accessing our Services from within Indonesia as required by our Terms & Conditions.
• Cookies and Tracking Technologies: erabet uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, remember your preferences, analyze site traffic, detect fraud, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit Platform functionality.

3.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation, payment status updates, and fraud detection signals from third-party payment processors and financial institutions handling your deposits and withdrawals.
• Identity Verification Services: We may use third-party identity verification and KYC service providers to authenticate your identity documents and verify your personal information against public records and watchlists.
• Affiliates and Marketing Partners: If you accessed erabet through an affiliate or marketing partner, we may receive referral information and campaign tracking data.

4. How We Use Your Information

erabet processes your personal information for the following legitimate business purposes:

4.1 Service Provision and Account Management

• Creating and managing your erabet account
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR)
• Providing access to casino games, sports betting markets, lottery services, and traditional Indonesian games including togel and sabung ayam
• Calculating and crediting winnings, bonuses, cashback, and VIP rewards
• Maintaining accurate transaction history and account statements
• Facilitating customer support and responding to inquiries

4.2 Security, Fraud Prevention, and Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Detecting and preventing fraud, money laundering, collusion, cheating, and bonus abuse
• Monitoring unusual betting patterns or account activities that may indicate problem gambling or account compromise
• Complying with legal obligations, regulatory requirements, and law enforcement requests
• Enforcing our Terms & Conditions and other platform policies
• Protecting the rights, property, and safety of erabet, our users, and third parties

4.3 Communication and Marketing

• Sending transactional notifications regarding deposits, withdrawals, bonus credits, and account status changes
• Delivering promotional offers, bonus announcements, VIP rewards, and marketing communications (with your consent)
• Conducting customer satisfaction surveys and collecting feedback
• Providing Indonesian-language customer support via live chat, email, and other channels during WIB timezone hours

4.4 Platform Improvement and Analytics

• Analyzing user behavior, betting preferences, and game popularity to improve our services
• Conducting A/B testing to optimize user interface and user experience
• Developing new features, games, and betting markets tailored to Indonesian player preferences
• Generating aggregated, anonymized statistics and reports for business intelligence

5. Legal Basis for Processing (GDPR-Style Framework)

erabet processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services per our Terms & Conditions)
• Legal Obligation: Processing is required to comply with applicable laws, including age verification, KYC/AML regulations, and tax reporting
• Legitimate Interests: Processing is necessary for our legitimate business interests in fraud prevention, security, platform improvement, and business analytics, provided these interests do not override your fundamental rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

6. How We Share Your Information

erabet does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

6.1 Service Providers and Processors

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) that process your deposits and withdrawals
• Game Providers: Third-party game studios and live dealer platforms that power casino games, slots, and table games on our Platform
• Identity Verification Services: KYC and document authentication providers that verify your identity
• Cloud Hosting and Infrastructure: Secure server hosting providers that store and protect your data
• Customer Support Tools: Live chat platforms and ticketing systems used by our Indonesian-speaking support team
• Analytics and Marketing Platforms: Tools that help us analyze user behavior and deliver targeted marketing (with your consent)

All third-party service providers are contractually bound to protect your data and use it only for specified purposes consistent with this Privacy Policy.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, legal process, or to protect rights, property, and safety. This includes cooperating with investigations into fraud, money laundering, or other illegal activities.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

7. Data Security

erabet implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption protocols
• Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits
• Authentication: User accounts are protected by password authentication and optional two-factor authentication (2FA)
• Access Controls: Only authorized erabet personnel with legitimate business need can access personal data, subject to confidentiality obligations
• Monitoring: We continuously monitor our systems for security threats and unauthorized access attempts
• Regular Updates: Our security infrastructure is regularly updated to address emerging threats and vulnerabilities

While we employ robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for protecting your account credentials and notifying us immediately of any suspected security breaches.

8. Data Retention

erabet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: While your account remains active, we retain all personal data necessary to provide services
• Closed Accounts: After account closure, we retain transaction records, identity verification documents, and communication logs for a minimum of 5 years to comply with financial regulations, tax laws, and anti-money laundering requirements
• Marketing Data: If you unsubscribe from marketing communications, we retain only the minimum information necessary to honor your opt-out request
• Legal Obligations: Data may be retained longer if required by law, ongoing legal proceedings, or regulatory investigations

After retention periods expire, personal data is securely deleted or anonymized beyond recovery.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most account information through your erabet account dashboard. For comprehensive data access requests, contact our Data Protection team.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update certain details (email, phone number, address) directly through your account settings. For changes requiring verification (legal name, date of birth), contact customer support.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances. However, we may be legally required to retain certain information for regulatory compliance, fraud prevention, or accounting purposes even after account closure.

9.4 Right to Restrict Processing

You have the right to request that we limit how we use your data in specific situations, such as while we verify data accuracy or assess the lawfulness of processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting your account preferences.

9.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

10. Cookies and Tracking Technologies

erabet uses cookies and similar technologies to enhance your experience and analyze platform usage. Cookie categories include:

• Essential Cookies: Required for core functionality such as authentication, security, and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency display) and provide personalized features.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness (requires consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit Platform functionality. For detailed information, see our Cookie Policy (available within your account settings).

11. Third-Party Links

The erabet Platform may contain links to third-party websites, including game providers and payment processors. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

erabet Services are strictly restricted to individuals 21 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a user is under 21, we will immediately suspend the account, forfeit any balances, and delete associated personal data. Parents and guardians are responsible for monitoring and preventing minors from accessing online gambling services.

13. International Data Transfers

While erabet primarily targets Indonesian residents, your personal data may be transferred to and processed in countries outside Indonesia where our service providers, hosting infrastructure, or game providers are located. We ensure that any international data transfers comply with applicable data protection laws and are protected by appropriate safeguards such as standard contractual clauses or adequacy decisions.

14. Changes to This Privacy Policy

erabet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notification on our Platform. The "Last Updated" date at the top of this document indicates when the policy was last revised. Your continued use of erabet Services following policy updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on our Platform with Indonesian-speaking agents
• Response Time: We aim to respond to all privacy inquiries within 48 hours (business days) and formally address data subject access requests within 30 days